Metcom provides cloud business phone systems to Sydney businesses. There is no phone system hardware on site, your existing numbers are ported across, and we attend site across the Sydney metro area when a job needs somebody there.
Most Sydney businesses end up on one of four setups. The right one depends on how many people answer the phone, whether you have more than one site, and how much of your team already works in Microsoft Teams.
A phone system box on site, usually with a maintenance contract. Changes and faults mean a technician, and the hardware eventually needs replacing.
Suits you if: You already own one that is working well and is not near end of life.
The phone system runs in the cloud and your staff use desk phones, a softphone or a mobile app. Routing, queues and users are managed in a browser.
Suits you if: You want full business phone features without hardware on site, or you run more than one location.
Calls made and received inside Teams. It works well for staff who already live in Teams, and less well for reception, queues and call centre work on its own.
Suits you if: Your team is Teams-first. It pairs well with a cloud PBX behind it.
Everyone uses their own mobile number. Simple and cheap to start, but there is no shared number, no call routing and no record of who called whom.
Suits you if: You are a sole trader or a very small team with no reception function.
Metcom Cloud PBX is the phone system behind this page. Everything below is managed from one dashboard, with no box in the comms cupboard.
If a team answers the phones for a living, the same system runs a full call centre: enterprise-grade features at a fraction of the cost of comparable call centre platforms.
Agents take calls from a computer or headset, in the office or at home.
Queues, skill-based routing, overflow and callbacks, so callers reach the right person.
Queue length, waiting callers and agent status on screen in real time.
Call volumes, answer rates and agent activity, so you can staff to demand.
A written summary of each call, so the next person picks up where the last left off.
We look at your numbers, sites, handsets, how calls should flow and what your current contracts allow.
The new system is built and tested while your current one keeps running, so nothing changes for callers yet.
Your numbers port across and we cut over, attending site in Sydney for handsets where it helps.
How long it takes depends on the number of sites and numbers involved and on the porting process, but there is no hardware to order for the system itself, so most businesses are up and running quickly.
Our office is in Cronulla, in the Sutherland Shire, and we attend site across the Sydney CBD and metropolitan area. A cloud phone system does not need us down the road, though: we set up and support business phone systems for customers Australia-wide.
See where we workFAQ
Whether you are in Sydney or anywhere else in Australia, tell us your numbers, sites and what is not working, and we will recommend a setup and quote it.
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