Our policies and terms, all in one place.
The terms that govern our supply of goods and services to your business. Effective October 2026.
ReadHow we collect, use, store, and protect your personal information, in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.
ReadWhat normal business use of our unlimited Metcom Voice plans means, what is excluded, and what happens if use falls outside it.
ReadWhat you must not do when using Metcom services, our network and security rules, and how we respond to misuse.
ReadHow to make a complaint, how we handle it, our timeframes, and what to do if you are not satisfied.
ReadHow we help customers having difficulty paying a bill, how to ask for help, and the support available.
ReadFor legal enquiries, contact us at sales@metcom.com.au or on 1800 000 728.