Cloud PBX
Metcom Product
Australian Hosted

Contact
Centre

Everything your team needs to run a busy call operation. Smart queues, live wallboards, recording and analytics, with AI and CRM built in.

hub.metcom.cloud/voice
LIVE
Metcom Contact Centre live wallboard
Real-time
Wallboards & SLA
Built-in
AI & CRM Options
Anywhere
Remote Agent Ready
Australian
Owned & Supported

Everything a serious call team needs.

Wallboards, routing, agents, recording and reporting, on one platform, with AI and your CRM a switch away.

hub.metcom.cloud/voice
Live Wallboards
Live Wallboards
Live Wallboards

See your whole operation in real time.

Live wallboards show every queue, wait time and agent at a glance, so your team leaders can see what is happening on the floor and act before a queue blows out.

Live queue and wait-time monitoring
Agent status and availability at a glance
SLA and service level tracked in real time
Big-screen wallboard view for the floor
Why Metcom

Serious capability.
All connected.

A full contact centre that runs on the same platform as your phones, built and supported in Australia.

Connected
part of Metcom Voice

The contact centre runs on the same platform as your phones. AI transcription, summaries and CRM sync are a switch away, not a separate tool to bolt on and babysit.

Enterprise-grade
without the overhead

Wallboards, skill-based routing, recording and real reporting, the capability serious call teams need, without the complexity that usually comes with it.

Australian
owned and supported

Local team, local hosting, local support. When your call operation needs something changed or fixed, you are talking to someone who knows your setup.

Telco or MSP? See our Partner Program →

FAQ

Frequently asked questions

It is a cloud contact centre platform built on top of our Cloud PBX, for teams that handle a high volume of calls. It adds smart queues and routing, live wallboards, agent management, call recording and transcription, and performance reporting, all managed from one dashboard.
It runs on the same Australian-hosted platform as your phones. It is part of Metcom Voice, so the contact centre, the phone system, AI and your CRM all work together rather than being separate tools stitched together.
Yes. Agents use a softphone app on their computer or mobile, so they can take queued calls, be routed to, and appear on the wallboard from anywhere, not just the office.
Yes, as a configurable option. You choose which calls are recorded, and AI transcription, summaries and sentiment scoring can be added, with PCI DSS v4.0.1 compliance tagging. You control retention.
Yes. CRM integration is available so call activity and notes can flow into the system you already use. The specifics depend on your CRM, so we confirm what is possible as part of scoping.
Yes. You can put an AI voice agent in front of your queues to answer and resolve routine calls around the clock, deflect tier-one volume, and cover overflow when every agent is busy. Anything it cannot handle is passed to a human agent with the caller details and context already captured.
They are routed into the right queue like any other call, with the caller details and a summary attached, so your agent picks up where the AI left off rather than starting cold. The AI agents and the contact centre are part of the same Metcom Voice platform, so they work together rather than as separate tools.
Yes. The platform is Australian owned, hosted and supported. When something needs attention you are dealing with a local team that knows your setup.

Run your call operation properly.

Talk to us about moving your call team onto a contact centre that gives you real control and visibility.

See Cloud PBX