Where we work
Sutherland Shire · 2228

IT, phones and AI for
Miranda business.

Miranda is the Shire's commercial heart. Westfield Miranda alone runs to 438 stores, and around it sits the retail, hospitality and professional activity that a centre of that size generates.

Miranda is about 24 kilometres south of the Sydney CBD and is the commercial centre of the Sutherland Shire.

The work here

Retail and hospitality technology fails differently to office technology. When a connection drops in an office, work slows down. When it drops in a shop, the card terminal stops, the phone stops and customers are standing at the counter watching it happen. The tolerance for downtime is measured in minutes.

That shapes what we do at Miranda. Connectivity with a failover path so a single outage does not stop trade, phone systems that work across several shopfronts rather than one number per site, and AI call handling for businesses taking more enquiry calls than the counter staff can answer.

For multi-site operators this is often the whole problem: several locations, each with its own arrangements, nothing shared, and no single view of any of it. We work with businesses across Australia on exactly that, and Miranda businesses have the added convenience of an office close by.

Local office, national company

We work with businesses
right across Australia.

Being close to Miranda means on-site attendance is simple when a job needs it. It is not the limit of who we work with. Most of what we do is delivered remotely to customers around the country, and we attend site across greater Sydney, Newcastle, Wollongong and the Blue Mountains, plus Brisbane and the Sunshine Coast.

See where we work

FAQ

Frequently asked questions

Yes. Metcom provides managed IT and security, business phone systems, business connectivity and AI automation to businesses in Miranda, the commercial centre of the Sutherland Shire. Our office is at Cronulla, a short distance away.
Yes, and for a multi-site business it is usually the point of moving to a cloud system. Calls can be transferred between sites, overflow from one location to another, and be reported on as a whole rather than site by site.
That depends on how the connection is designed. A business-grade service with a failover path switches to the backup path when the primary one fails, which is what keeps the payment terminal and the phones running. It is the main reason we recommend failover for retail and hospitality premises rather than treating it as optional.
Yes. An AI voice agent answers routine enquiry calls, such as opening hours, stock availability and bookings, and passes anything that needs a person to your team. It connects to your existing phone system over SIP rather than replacing it.
No. Metcom works with businesses Australia-wide. Miranda is close to our Cronulla office, which makes on-site attendance straightforward, but the same work is delivered to customers around the country.

Start with the thing that is broken.

Tell us what is causing the most grief right now, whether you are in Miranda or anywhere else in Australia. We will scope that first rather than trying to sell you the whole stack.

Talk to us