Where we work
Western Sydney · 2150

IT, phones and AI for
Parramatta business.

Parramatta is Sydney's second CBD. Parramatta Square brought several NSW government departments into the centre, and the legal, finance and consulting firms that work alongside them followed. This is office tower territory, with a substantial retail and hospitality trade underneath it.

Parramatta is about 24 kilometres west of the Sydney CBD, on the Parramatta River, and is the commercial centre of Western Sydney.

The work here

A Parramatta tenancy is usually a head office rather than the whole business. The firm has a floor here and people somewhere else, at a second site, at a client, or at home two days a week, and the technology is expected to behave as though all of that is one organisation. That is a different problem to fitting out a single premises.

So the work here tends to be the multi-site version of everything. One phone system covering the head office and the branches instead of each site running its own arrangement, managed IT that reaches every location rather than only the noisiest one, and security that stands up to the sort of questions a firm working alongside government departments gets asked. Fitting out a tower floor has its own constraints too, because the cabling paths, the carrier options and the lead times belong to the building rather than to you.

We do this work for businesses across Australia, plenty of which have no Sydney presence at all. Parramatta sits inside the Sydney metropolitan area we attend on site, so a job here that needs somebody physically present gets one.

Local office, national company

We work with businesses
right across Australia.

Parramatta sits inside the area we attend on site, so a job that needs somebody physically present gets one. It is not the limit of who we work with. Most of what we do is delivered remotely to customers around the country, and we attend site across greater Sydney, Newcastle, Wollongong and the Blue Mountains, plus Brisbane and the Sunshine Coast.

See where we work

FAQ

Frequently asked questions

Yes. Metcom provides managed IT and security, business phone systems, business connectivity and AI automation to businesses in the Parramatta CBD and the surrounding Western Sydney area. Parramatta is inside the Sydney metropolitan area we attend on site.
Yes, and for a multi-site business it is usually the reason to move to a cloud system. Calls transfer between sites, overflow from one location to another, and the reporting covers the whole business instead of each office separately. Staff working from home use the same extension as they do at the desk.
Yes. Structured cabling for a new floor, moving a phone system without changing your numbers, and ordering the connection early enough that it is live on day one are all standard work. The lead time on the internet service is usually the constraint, so it is worth starting that before the fitout rather than alongside it.
Yes. Reviewing what is actually in place, tightening remote access and multi-factor authentication, and being able to describe your backup and patching arrangements properly is part of the managed IT and security work. It is a common request from firms whose clients or funders run due diligence on their suppliers.
No. Metcom works with businesses Australia-wide, and a large part of what we do is delivered remotely to customers nowhere near Sydney. We attend site across the Sydney metropolitan area, the Sutherland Shire, Newcastle, Wollongong and the Blue Mountains, plus Brisbane and the Sunshine Coast through our Queensland staff.
Elsewhere in Sydney
Everywhere we work

Start with the thing that is broken.

Tell us what is causing the most grief right now, whether you are in Parramatta or anywhere else in Australia. We will scope that first rather than trying to sell you the whole stack.

Talk to us