Business
SMS
Transactional, marketing, and conversational SMS. All in one platform. AI-powered messaging that reaches customers and keeps them engaged.
Three channels. One inbox.
Transactional, marketing, and conversational: each with its own routing logic, reporting, and compliance controls.
Critical messages delivered the moment they matter.
OTP codes, payment receipts, booking confirmations, alerts, and invoices, sent automatically with 100% delivery tracking. Transactional SMS reaches customers on the channel they always have open.
What's included
Powered by AI.
Every SMS channel gets AI working in the background, optimising timing, handling replies, monitoring sentiment, and summarising threads automatically.
Smart Send-Time
Optimises delivery for peak open rates per recipient timezone, automatically.
Auto-Reply AI
Handles FAQs and routes escalations to human agents without manual triage.
Sentiment Monitor
Flags negative threads proactively so your team can intervene before issues escalate.
Thread Summarisation
Condenses long support threads into actionable summaries for agent handoff.
Built-in. Always on.
SMS compliance isn't an afterthought. It's built into every send. Opt-out handling, consent tracking, and quiet hours enforced automatically.
Australian numbers included
All SMS sent from verified Australian long codes. No shared number pools. Your business identity, every time.
FAQ
Frequently asked questions
Start messaging smarter.
SMS is built into the Metcom platform. Talk to us about activating transactional, marketing, or conversational messaging for your business.