Cloud PBX
Metcom Product
Powered by AI

Business
SMS

Transactional, marketing, and conversational SMS. All in one platform. AI-powered messaging that reaches customers and keeps them engaged.

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hub.metcom.cloud/voice/sms
LIVE
Metcom SMS Platform
100%
Delivery Rate
3 Types
Message Channels
AI
Powered
A2P
10DLC Registered

Three channels. One inbox.

Transactional, marketing, and conversational: each with its own routing logic, reporting, and compliance controls.

hub.metcom.cloud/voice/sms
SMS platform
Transactional

Critical messages delivered the moment they matter.

OTP codes, payment receipts, booking confirmations, alerts, and invoices, sent automatically with 100% delivery tracking. Transactional SMS reaches customers on the channel they always have open.

What's included

OTP codes, alerts, receipts, invoices
Triggered via API or platform automation
100% delivery rate tracking per message
Instant dispatch, no queuing delay
AI Messaging Engine

Powered by AI.

Every SMS channel gets AI working in the background, optimising timing, handling replies, monitoring sentiment, and summarising threads automatically.

Smart Send-Time

Optimises delivery for peak open rates per recipient timezone, automatically.

Auto-Reply AI

Handles FAQs and routes escalations to human agents without manual triage.

Sentiment Monitor

Flags negative threads proactively so your team can intervene before issues escalate.

Thread Summarisation

Condenses long support threads into actionable summaries for agent handoff.

Compliance

Built-in. Always on.

SMS compliance isn't an afterthought. It's built into every send. Opt-out handling, consent tracking, and quiet hours enforced automatically.

A2P 10DLC Registered Active
TCPA Opt-Out Handling Active
GDPR Consent Tracking Active
Quiet Hours Enforcement Active

Australian numbers included

All SMS sent from verified Australian long codes. No shared number pools. Your business identity, every time.

FAQ

Frequently asked questions

The platform supports three SMS channels: Transactional (OTP codes, alerts, receipts), Marketing (campaigns, promotions, renewal reminders), and Conversational (two-way support threads and appointment scheduling). Each has its own routing logic, reporting, and compliance controls.
Yes. STOP opt-outs are processed automatically and the sender is immediately suppressed from future sends. Opt-out lists are maintained per campaign and per channel. TCPA opt-out handling and quiet hours enforcement are built in and always active.
Smart Send-Time is an AI feature that analyses historical open patterns per recipient and schedules message delivery for the time of day they are most likely to read it, adjusted for their local timezone. It is applied automatically to marketing campaigns with no manual scheduling needed.
Yes. Two-way conversational SMS threads are supported with a shared team inbox. Auto-Reply AI handles common FAQs and routes escalations to human agents automatically. A Sentiment Monitor flags threads that show negative signals so your team can intervene early.
Yes. All SMS is sent from verified Australian long codes registered under your business identity. There are no shared number pools, so every message your customers receive comes from the same consistent number.
The platform includes four AI capabilities: Smart Send-Time (delivery optimisation), Auto-Reply AI (FAQ handling and escalation routing), Sentiment Monitor (flags negative threads), and Thread Summarisation (condenses long threads for agent handoff).

Start messaging smarter.

SMS is built into the Metcom platform. Talk to us about activating transactional, marketing, or conversational messaging for your business.

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