Cloud PBX
Metcom Product
Australian Hosted

Business
SMS

Transactional, marketing and conversational SMS in one platform. Two-way inbox, scheduled and bulk sends, and Australian compliance built in.

Talk to Us
hub.metcom.cloud/voice/sms
LIVE
Metcom SMS platform overview
Two-way
Shared Inbox
3 Channels
Transactional, Marketing, Conversational
Scheduled
& Bulk Campaigns
Australian
Numbers & Compliance

A full messaging platform, not just a send box.

Inbox, sending, lists, templates and compliance, all in one place, on the same Australian platform as your phones.

hub.metcom.cloud/voice/sms
Inbox
Inbox

Two-way conversations in one shared inbox.

Every reply lands in a shared team inbox, with each conversation marked open, closed or auto. Your team can see at a glance what still needs a response, pick up any thread, and reply, all from the same number customers texted.

What's included

Genuine two-way SMS on your business number
Shared team inbox with open, closed and auto statuses
Auto-replies for after-hours and common messages
Live feed of incoming messages
Three channels

One platform, every kind of message.

The overview dashboard shows your volume and delivery performance across all three message types, so you always know what is going out and how it is landing.

Transactional

OTP codes, invoices, alerts and receipts, sent the moment they matter.

Marketing

Campaigns, promotions and renewals to a whole list, within the rules.

Conversational

Two-way support threads, handled from a shared inbox.

Australian compliance

Built in. Always on.

Compliance is not an afterthought. Consent, opt-out, sender identity and sending hours are handled on every send, to the Australian rules, so you stay on the right side of the Spam Act.

Spam Act 2003 consent and opt-out, handled automatically Active
Business sender name on every marketing message Active
Marketing sending hours enforced for you Active
Australian numbers, no shared number pools Active

Part of your Metcom Voice platform

SMS runs alongside your phones, on the same Australian platform and the same business number, supported by one local team.

FAQ

Frequently asked questions

Three channels: Transactional (OTP codes, invoices, alerts, receipts), Marketing (campaigns, promotions, renewals) and Conversational (two-way support threads). You can see the split and delivery performance for each on the overview dashboard.
Yes. SMS is two-way. Replies land in a shared team inbox where each conversation is marked open, closed or auto, so your team can see what still needs a response. Auto-replies can handle after-hours or common messages.
Yes. Send a quick one-off message, schedule a send for later, or send a campaign to a whole contact list, with delivery tracked on every message. Drafts, scheduled and sent are all in one place.
Under the Spam Act 2003, every marketing message carries your business name and a way to opt out, both added automatically. STOP opt-outs are processed and suppressed from future sends, and marketing consent is tracked per contact list.
Yes, and they are enforced for you. Marketing sends go out 9am to 8pm Monday to Friday and 9am to 5pm Saturday (Sydney time), never on Sundays or public holidays. A send scheduled outside those hours moves to the next allowed time. Notifications such as booking reminders are exempt.
Yes. SMS is sent from Australian numbers registered under your business identity, with no shared number pools, so every message your customers receive comes from a consistent number.

Start messaging smarter.

SMS is built into the Metcom Voice platform. Talk to us about adding two-way, scheduled and bulk messaging for your business.

See Cloud PBX