Where we work
Sutherland Shire · 2229

IT, phones and AI for
Caringbah business.

The Caringbah commercial district is made up mostly of small businesses specialising in professional services. Both Sutherland Hospital and Kareena Private Hospital are here, and with them the cluster of medical and allied health practices that tends to form around hospitals.

Caringbah is about 24 kilometres south of the Sydney CBD, where several of the main Shire roads intersect.

The work here

A professional practice has a particular technology profile. It is small enough that nobody is employed to run the systems, and regulated enough that getting them wrong has consequences beyond inconvenience. Client and patient information has to be handled properly, calls cannot simply go unanswered, and the practice management software is usually the thing everything else has to fit around.

That is the work at Caringbah. Managed IT with backup and security that suits a practice rather than an enterprise, phone systems that handle appointment and enquiry calls sensibly, and AI call handling for the practices where the phone rings while everyone is already with a client.

We do this work for practices across Australia. Caringbah businesses simply have the advantage of being a short distance from our Cronulla office when something needs attending in person.

Local office, national company

We work with businesses
right across Australia.

Being close to Caringbah means on-site attendance is simple when a job needs it. It is not the limit of who we work with. Most of what we do is delivered remotely to customers around the country, and we attend site across greater Sydney, Newcastle, Wollongong and the Blue Mountains, plus Brisbane and the Sunshine Coast.

See where we work

FAQ

Frequently asked questions

Yes. Metcom provides managed IT and security, business phone systems, business connectivity and AI automation to businesses in the Caringbah commercial district, which is largely made up of small professional services firms and the medical and allied health practices around Sutherland Hospital and Kareena Private Hospital. Our office is at Cronulla, a short distance away.
Yes. The common requests are secure handling of patient information, reliable backup, phone systems that deal with appointment and enquiry calls properly, and AI call answering for the times when the phone rings while every clinician is already with a patient.
Yes. An AI voice agent answers calls your team cannot get to, captures the caller details, handles routine enquiries and bookings, and escalates anything that needs a person. It attaches to your existing phone system over SIP, so it does not require replacing what you already have.
Yes. Number porting is standard, so moving to a cloud phone system does not mean changing the number on your signage, your website or your patient records.
No. Metcom works with businesses Australia-wide. Caringbah is close to our Cronulla office, which makes on-site attendance simple, but the managed IT, phone system and AI work is delivered to customers around the country.

Start with the thing that is broken.

Tell us what is causing the most grief right now, whether you are in Caringbah or anywhere else in Australia. We will scope that first rather than trying to sell you the whole stack.

Talk to us