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Unified Telephony

Your phone system should be as smart as the rest of your business.

100%
Cloud hosted
AI
On every call
AUS
PSTN connectivity
Zero
Hardware needed
The work

We replace legacy on-prem phone infrastructure with cloud-native telephony that travels with your team. Every call is transcribed, analysed for sentiment, and surfaced as actionable data, giving you visibility that a traditional PBX simply can't provide. Numbers port across so your customers notice nothing, extensions scale without a hardware order, and the system stays reachable when a link goes down.

01

Cloud PBX

Enterprise-grade hosted PBX with no on-prem hardware to maintain or replace.

02

AI Transcription & Sentiment

Every call automatically transcribed and scored for sentiment, turning conversations into data.

03

Teams & Zoom Integration

Native integration with Microsoft Teams and Zoom so your team works from one unified interface.

04

SIP Trunking

Cost-effective SIP trunking with Australian PSTN connectivity and number porting.

05

Multi-Site & Mobility

One phone system across every site and every device. Your team works the same way from the office, from home, or on the road, on a single extension that follows them.

06

Failover & Redundancy

SIP trunks with internet failover, so calls keep flowing when a link drops instead of landing in voicemail.

Our approach
Voice-to-Insight: AI-driven sentiment and transcription.
Seamless multi-device mobility for hybrid teams.
Deep integration with Microsoft Teams and Zoom.
SIP Trunking and Cloud Hosted PBX solutions.
Number porting so you keep the numbers your customers already know.
Multi-site deployments with unlimited extensions as your team grows.

FAQ

Frequently asked questions

Yes. Australian number porting is handled as part of the move, so the numbers your customers already have keep working and they notice nothing. Your existing numbers transfer across and are managed from the same place as everything else.
In most cases yes. The system works with softphone apps, IP desk phones and any SIP compatible device, so existing handsets can usually be reprovisioned rather than replaced. Where a phone is too old to support it, we will tell you before the move rather than after.
Every call is transcribed automatically and scored for sentiment, which turns conversations into data you can look at rather than recordings nobody listens to. It gives you visibility a traditional PBX cannot provide, such as which calls went badly and why. Transcription accuracy varies with audio quality.
Yes, there is native integration with both, so your team works from one interface instead of switching between a phone system and a meeting platform. Calls, extensions and meetings all live in the same place.
SIP trunks are configured with internet failover, so calls fall back to an alternate route automatically instead of landing in voicemail. Failover rules can also be set per extension so calls reach staff on mobile while the fault is being worked.
Cloud PBX is the platform. Unified Telephony is the service around it: we design the setup, port the numbers, handle the SIP trunking and the integration work, then manage it once it is live. Either way one system covers every site from a single login, with unlimited extensions as the team grows.

Ready to get started?

Talk to us about how Unified Telephony can work for your business. No obligation, no jargon. Just a straight conversation.

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