Metcom Product

All-in-one Platform

Transformation
Hub

One platform. AI agents, voice intelligence, infrastructure monitoring, analytics, billing, and CRM. Everything your business needs in a single login.

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LIVE

99.98%

Network Uptime

84%

AI Tier-1 Resolution

98.6%

SLA Compliance

Partner Tier Types

Everything in one platform.

Six modules. One login. Built so every part of your operation talks to every other part.

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AI Workflows

AI Voice Agents that work while you sleep.

Deploy autonomous voice agents (Receptionist, Triage, Sales Assistant) each powered by leading LLMs and natural TTS voices. Every agent tracks calls handled, duration, and satisfaction scores in real time. Build new agents from the Orchestration Canvas without writing a line of code.

AI Receptionist, Triage & Sales agents

LLM-powered with ElevenLabs voice synthesis

Real-time call stats and satisfaction scoring

No-code Orchestration Canvas

Voice Intelligence

Every call recorded, transcribed, and understood.

Full Voice Intelligence across Extensions, IVR, Queues, SIP Trunks, SMS, and E-Fax, all in one view. Every call gets an AI summary, a full searchable transcript, sentiment scoring, and automatic PCI DSS v4.0.1 compliance tagging.

AI call summaries and full transcripts

Sentiment analysis across every call

PCI DSS v4.0.1 compliance tagging

IVR, Queues, Extensions, SIP Trunks, SMS, E-Fax

Infrastructure

99.98% uptime. Every site. Every device.

Monitor your entire network from a single pane: NBN backbone, MPLS circuits, SIP trunks, SD-WAN overlays, and storage/CDN. Live service health, per-site uptime, and event history across all your managed devices. Alerts surface before customers notice.

Multi-site network monitoring (Sydney, Melbourne, Brisbane +)

847 managed devices across 14 sites

Service health: NBN, MPLS, SIP, SD-WAN, CDN

Live event feed and alert management

Analytics

Revenue, AI performance, and SLA at a glance.

Track active MRR, AI resolution rate, and SLA compliance in real time. CDR reporting, revenue breakdowns by partner tier, and one-click exports for monthly summaries, AI workflow reports, and network performance.

84% AI tier-1 resolution rate

98.6% SLA compliance tracking

CDR reporting and revenue by tier

Exportable: Partner Summary, AI Workflow, Network Performance

Marketplace

A built-in revenue channel for you and your partners.

Offer add-on modules (AI Triage Agent Pro, Predictive Analytics, Voice Transcription, Compliance Guard, SD-WAN Manager) directly to customers and resellers. White-label partners curate their own catalogue.

Pre-built add-on modules with pricing

AI Triage Agent Pro, Compliance Guard, M365 Bridge +

Resellers monetise through their own catalogue

One-click add for customers

Tenant & Partners

Multi-tier partner management built in from day one.

Manage your entire partner ecosystem from one registry: Customer, Reseller, White-label, Enterprise, Referral, and Vendor tiers. MRR sync, import/export, and per-partner service visibility. Each white-label tenant gets their own isolated environment.

6 partner tiers: Customer, Reseller, White-label, Enterprise, Referral, Vendor

Live MRR sync across all active accounts

Per-partner service and billing visibility

Isolated tenant environments for white-label

Real Outcomes

Built for how modern
businesses actually run.

The Hub connects the parts of your business that were never meant to be disconnected.

84%

AI tier-1 resolution rate

Inbound support queries handled by AI agents, without a human picking up the phone. Your team focuses on what actually needs them.

1 login

for your entire operation

Telephony, AI agents, infrastructure, analytics, CRM, and billing. All connected by design, not stitched together with integrations.

99.98%

network uptime

Live monitoring across every site, every circuit, and every device. Alerts surface before your customers notice anything is wrong.

Telco or MSP? See our Partner Program →

See It In Action

Watch the walkthrough.

A full product tour of the Transformation Hub, from dashboard to AI agents to analytics.

Product Walkthrough: Coming Soon

FAQ

Frequently asked questions

The Transformation Hub is an all-in-one Australian business platform combining AI voice agents, cloud telephony, infrastructure monitoring, analytics, CRM, billing, and a marketplace in a single login. It is designed to replace the disconnected mix of tools most businesses run today.

Yes. The Hub is built to consolidate your phone system, call recording, AI agents, network monitoring, billing, and CRM into one platform. Most businesses find it replaces three to five separate tools.

Yes. The platform is Australian hosted with 99.98% network uptime SLA. Your data stays within Australia and all PSTN connectivity is provided via Australian SIP infrastructure.

Yes. The Hub is available for white-label deployment under your own brand and domain. Partners receive a fully isolated tenant environment. See our Partner Program for details.

The Hub includes AI voice agents (Receptionist, Triage, Sales Assistant), AI call transcription with speaker identification, sentiment scoring, PCI DSS v4.0.1 compliance tagging, and an AI resolution rate currently running at 84% for tier-1 support queries.

It depends on the complexity of your setup, but most customers are live within days. Provisioning is fast with no hardware to install, and we work through the setup with you. Larger or more complex deployments may take a little longer, but there is no lengthy implementation project.

Ready to see it live?

Book a personalised demo and see the Hub running on your data.

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TransformationHub