Front desk staff cannot answer every call while caring for the patients in front of them. Calls go to voicemail, patients hang up, and some never call back. An AI voice agent answers every call, handles the routine, and lets your team focus on the people in the room.
Reception cannot do both at once, so calls are missed during the busiest hours of the day.
Patients ringing outside opening hours reach voicemail and often turn to whoever answers next.
Appointments missed because a reminder did not go out cost both time and revenue.
Every patient call answered, even when the front desk is flat out or the practice is closed.
Patients can book, reschedule and cancel appointments through the agent, with your calendar kept in sync.
Automated call and SMS reminders go out before appointments to reduce the gaps in your day.
The agent recognises urgent calls and directs them to your on-call process, rather than leaving them in voicemail.
Hosted in Australia so patient information stays onshore, with privacy and security front of mind.
The agent handles bookings, questions and routing. It supports your team and does not give clinical advice.
Every call follows a path. The agent works out what the caller needs, takes the right action, and closes the loop.
Call comes in
It recognises
The agent works the call
Captures name, date of birth and details to find the right patient record.
Works out the reason for the call: new appointment, follow-up, refill or results.
Checks schedules across the practice and finds the earliest suitable slot.
Updates existing appointments and frees up slots for other patients.
Complex or urgent matters are handed to your team with full context.
Confirm and close
Confirms date, time, provider and location with the patient.
Sends a confirmation by call and SMS with directions and prep instructions.
Writes the booking back to your calendar or practice system.
Here is how the agent handles a typical call for medical & healthcare practices: it understands what the caller needs, gets it done, and confirms the details before the call ends.
This is an illustration of a conversation, not a recording. Press replay to watch it again.
Referrals, results and specialist letters still arrive by fax. With Metcom eFax they land in email as PDFs, and AI fax summaries tell your team what each one is about and who needs it before anyone opens it. Processed in Australia, never used to train AI, and the original fax is always delivered.
See eFax with AI summariesFAQ
Book a demo and we will set up an agent on the sort of enquiries medical & healthcare practices get every day.