Let reception breathe.
Patients still get through.
Front desk staff cannot answer every call while caring for the patients in front of them. Calls go to voicemail, patients hang up, and some never call back. An AI voice agent answers every call, handles the routine, and lets your team focus on the people in the room.
What it costs to miss the call.
Phones versus patients
Reception cannot do both at once, so calls are missed during the busiest hours of the day.
After-hours gaps
Patients ringing outside opening hours reach voicemail and often turn to whoever answers next.
No-shows add up
Appointments missed because a reminder did not go out cost both time and revenue.
Built for medical & healthcare practices.
24/7 call answering
Every patient call answered, even when the front desk is flat out or the practice is closed.
Booking and changes
Patients can book, reschedule and cancel appointments through the agent, with your calendar kept in sync.
Reminders that cut no-shows
Automated call and SMS reminders go out before appointments to reduce the gaps in your day.
Urgent calls routed
The agent recognises urgent calls and directs them to your on-call process, rather than leaving them in voicemail.
Health data onshore
Hosted in Australia so patient information stays onshore, with privacy and security front of mind.
For administration, not advice
The agent handles bookings, questions and routing. It supports your team and does not give clinical advice.
What the agent does behind the scenes.
Every call follows a path. The agent works out what the caller needs, takes the right action, and closes the loop.
Call comes in
Incoming patient call
It recognises
The agent works the call
Collect patient information
Captures name, date of birth and details to find the right patient record.
Identify the need
Works out the reason for the call: new appointment, follow-up, refill or results.
Check provider availability
Checks schedules across the practice and finds the earliest suitable slot.
Reschedule or cancel
Updates existing appointments and frees up slots for other patients.
Transfer to clinical staff
Complex or urgent matters are handed to your team with full context.
Confirm and close
Confirm the details
Confirms date, time, provider and location with the patient.
Send confirmation
Sends a confirmation by call and SMS with directions and prep instructions.
Update your systems
Writes the booking back to your calendar or practice system.
Hear how a call plays out.
Here is how the agent handles a typical call for medical & healthcare practices: it understands what the caller needs, gets it done, and confirms the details before the call ends.
This is an illustration of a conversation, not a recording. Press replay to watch it again.
FAQ
Frequently asked questions
See it answer your kind of calls.
Book a demo and we will set up an agent on the sort of enquiries medical & healthcare practices get every day.