Recording
AI Portal

No. Recording happens at the platform level, not the device level. You configure which call types to record (inbound, outbound, internal, or specific queues and extensions) and the platform handles capture automatically from there. No software is needed on handsets or computers.

The portal applies automatic PCI DSS v4.0.1 compliance tagging to calls, identifying and flagging segments that involve card data. Portal login activity is logged, and recordings are stored securely in the cloud with configurable retention policies.

Accuracy varies depending on audio quality, accents, and background noise, but the AI produces high-quality transcripts on clear calls with speaker identification and automatic punctuation. Transcripts are available shortly after a call ends.

Recordings are stored in the cloud in 50GB blocks. Additional storage is billed as needed, so there is no hard limit on how long you keep recordings. Businesses with compliance requirements can retain recordings indefinitely by simply adding storage as required. If you need automatic deletion after a set period, we can configure a retention policy for you.

Yes. Every transcript is fully indexed and searchable by keyword, phrase, topic, agent, date range, or sentiment score. Finding a specific conversation across thousands of calls takes seconds.

Access is controlled by role-based permissions. You define which users and teams can play back, download, or flag recordings. Managers and compliance teams can be given separate access tiers to what front-line agents see.