Managed IT & Security

Proactive monitoring of your network and endpoints, cyber security including endpoint detection and response, email filtering and vulnerability management, patch and lifecycle management, backup and disaster recovery, and cloud management across AWS, Azure and Microsoft 365. The scope is agreed up front so you know what is covered.

The helpdesk is staffed from 8am to 5pm, with emergency cover around the clock outside those hours. Anything critical is responded to inside one business hour rather than joining a queue. You can reach the team by phone, by email, or through the Metcom Hub.

Yes. Plenty of our clients have an internal person or a small team handling day to day requests, with us covering monitoring, security, patching, backups and the projects that need specialist input. The split is agreed as part of the scope rather than assumed.

Yes. We handle migrations to AWS, Azure and Microsoft 365, then manage the environment day to day rather than handing it back at go-live. That includes the optimisation work afterwards, which is usually where cloud spend either settles down or quietly gets away from you.

Our security practice is aligned to ISO 27001 alongside the Australian compliance requirements our clients work under, and we are a Microsoft Solutions Partner. In practice that means enterprise grade threat protection, vulnerability management, tested backups with defined recovery time objectives, and patching kept current so known vulnerabilities are not left open.

A set monthly fee covering the agreed scope, with anything outside it quoted separately before it is done. The intent is that your IT spend is predictable rather than a surprise each month.